Who we are
At Scalein, We help people and businesses grow by connecting them to sales opportunities.
Our Core Values
When we think of the word professional, we think of athletes because they paint a good picture of the true meaning of the word. Professional athletes strive to be the best in whatever activity it is they do. This is their passion whether it is playing football, basketball, tennis, track and field etc. and they have turned that into their job. Sales is a muscle memory sport.
Professional athletes are not born and automatically become the best; they are continually training to improve their skills. They are disciplined to continue to train because they know that training regularly and improving on themselves makes them better than the next person. They are also regarded as professionals because they compete at the highest level.
They have so much respect for their fans and are obsessed with them because those are the people who pay to see them perform. Without the fans, the athletes are nothing. This attitude should be the same in business; without our customers, we are nothing. Our customers pay to see our services perform and as such we must respect and obsess over them.
In essence, you should:
- Always be the best version of yourself in every situation.
- Be passionate about the success of our customers, Scalein and yours.
- Focus on continuous improvement and the success of your team
Other attributes of professional athletes that we emulate:
- Strong sense of focus
- You are part of a team, play to your strengths.
- Trust in the process.
- Have a winning mentality
You see yourself as an owner. You take responsibility and ownership.
Everything we do revolves around the customer. We must always think of the customer first and focus on delighting the customer by solving their problems and meeting if possible, exceeding their expectations. We must be customer friendly. Focus on customer experience
Trust must be earned, and we must always continue to earn the trust of our customers, colleagues, partners and everyone we interact with by doing our best work, being responsive, transparent, honest and ultimately being our best selves.
Winning mentality speaks of striving each day to be the very best on a global standard in how we perform each task adding up to each deliverable, outcome or job. We look to identify areas of improvement, share lessons learned with each other and research globally for better, faster, higher quality ways of carrying out our tasks. We keep an innovative and curious approach to solving each problem mundane to massive.
To ensure we are communicating clearly we must listen effectively and ensure that the information we are receiving is what is being said. We must try not to be vague but provide details that provide clarity.
It’s the simple things like looking for a trash bin and not throwing litter on the floor, using a pedestrian bridge as opposed to crossing the road with fast-moving cars. These type of simple actions translate into how we work.